FAQs

About Vitamins Kids

What is Vitamins Kids?

Where can I buy Vitamins Kids products?

Do you offer clothing for all age groups?

How do I choose the right size for my child?

Why choose Vitamins Kids for trendy and comfortable kids wear?

Do you have party wear for kids?

Are your clothes suitable for all seasons?

Return Policy.

What is Vitamins return policy?

Why did the pick-up of my product fail?

How do I place a return request?

Are there any additional charges for returns?

Can items be returned after the time mentioned in the return policy?

My pin code is not eligible for pick-up. How do I place a return request?

How do I check the status for my returned order?

Payments and Refunds:

How do I get my refund for prepaid orders?

What do I do if there is a discrepancy in the refund I received?

Why was my Credit/Debit/Net banking account debited even though my order didn't go through?

I returned an order that I paid for by cash. How do I get a refund?

When can I expect the refund for the items I returned?

Why was my Credit/Debit/Net banking account debited twice?

Shipping and Delivery

How long will my order take to arrive?

Can I accept the shipment after opening and checking the contents inside?

Can I get my orders delivered at a specific time?

Do you deliver internationally?

What are the shipping charges?

My order status says my order has been cancelled. I haven't cancelled it. What happened?

Is cash on delivery (COD) available?

I haven't received some items in my order.

What happens to orders where products are received in damaged condition?

Can I pay by Debit / Credit Card on delivery of my order?

My order status shows 'Out for Delivery', but I haven't gotten it yet. When will I get it?

What should I do if I receive a different item from the one that I have ordered?

Cancellation Policy:

What is Vitamins cancellation policy?

I just cancelled my order. When will I receive my refund?